Terms of Service

1. Acceptance

By creating an account on Poppy Mroz Fitness you agree to these Terms of Service. If you do not agree, do not use the platform.

2. The service

Poppy Mroz Fitness provides a platform for coaches to manage athletes, create training programs, and track progress. The platform is provided "as is" and may be updated or modified at any time.

3. Your account

• You must be at least 16 years old to create an account
• You are responsible for keeping your password secure
• You may not share your account with others
• You are responsible for all activity under your account

4. Acceptable use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to access other users' data without permission
• Upload malicious content or attempt to disrupt the service
• Misrepresent yourself as a certified medical or fitness professional

5. Health disclaimer

Training programs on this platform are for informational purposes. Always consult a qualified medical professional before starting any new exercise program. Poppy Mroz Fitness is not liable for any injury resulting from use of the platform.

6. AI-generated content

Program suggestions generated by AI are starting points only and should be reviewed by a qualified coach before being assigned to athletes. We do not guarantee the accuracy or suitability of AI-generated programs.

7. Termination

You may delete your account at any time from your profile settings. We reserve the right to suspend or terminate accounts that violate these terms.

8. Limitation of liability

To the maximum extent permitted by law, Poppy Mroz Fitness is not liable for any indirect, incidental, or consequential damages arising from your use of the platform.

9. Governing law

These terms are governed by the laws of Belgium. Any disputes shall be submitted to the competent courts in Belgium.

10. Contact

Questions about these terms? Email us at paulamroz1974@gmail.com

S1. Rates

All prices are in euros (€) and include Belgian VAT where applicable. Payment is required in full before the session or service period begins.

Student rates apply on presentation of a valid student card at the first session. The coach reserves the right to withdraw the student rate if proof cannot be provided.

S2. Payment

• Single sessions and session packs are paid in full before the first session.
• Monthly services (programming, online coaching) are paid at the start of each monthly period.
• Accepted payment methods will be communicated by the coach at time of booking.
• No refunds are issued for completed services or forfeited sessions.

S3. Cancellation & no-show policy

• Cancellation more than 24 hours before the session: no charge. The session credit is retained.
• Cancellation within 24 hours of the session: a €10 late-cancellation fee applies. The session credit is retained.
• No-show (failure to attend without notice): the session is forfeited and no credit is retained.
• Cancellations must be communicated directly to the coach via the platform or by message.

S4. Session pack validity

10-session packs are valid for 6 months from the date of purchase. Sessions not used within this period are forfeited without refund. Extensions may be granted at the sole discretion of the coach in cases of injury or medical necessity, supported by documentation.

S5. Online coaching & programming

• Monthly services run in calendar-month periods.
• To cancel a monthly service, the client must notify the coach before the start of the next billing period.
• Programs are delivered digitally through the platform. The coach retains all intellectual property rights over programs and content.

S6. Health & liability

The client confirms they are in adequate physical health to participate in the agreed training activities. The client is responsible for informing the coach of any medical conditions, injuries, or physical limitations before beginning. Poppy Mroz Fitness is not liable for injuries sustained as a result of training.